Everything You Need to Know

All hardware is Supermicro, Fujitsu and HP of Enterprise quality. We have our own hardware / Network and our own Team.

We accept multiple payment methods: • Paypal • Skrill • Credit Card • Bitcoin • Bank Transfer (Ticket is required with payment confirmation)

The fees are charged by each payment processor, not by us, which means that we get €0,00 EUR on these fees: • 5% fees charged by PayPal • 0% fees charged by Skrill • 3% fees charged by Credit Card • 0% fees charged by Bitcoin • €6,00 EUR Bank Transfer (SEPA) and 2% Outside of Europe

If you want to terminate your server you need to do it with 5 days prior notice. You should go to the Client Area and in the server overview click on Request cancellation. All services will be shutdown if we do not get any response in this time period.

Our server locations are Amsterdam in the Netherlands, Stockholm in Sweden, and Zurich in Switzerland. Availability depends on the server configuration and location selected.

Evoluso does only provide refunds on NON-delivered services. Once a server is delivered we do not provide a refund, unless we did not deliver what you ordered. If the server is not delivered yet you always have the right for a refund.

The following activities are prohibited: • Scam Sites (ex: Ebay/Paypal, CC/Password Scam sites) • Mailbombers or any sort of spam sites • Network abuse (When it happens, the Port is limited to 10M) • Phishing Websites • Child Abuse websites • Spam Emails • IP spoofing • Netscan / Hack programs and archives • Malicious Scripts (ex: originate DDoS attacks or hack attempts) • Botnet/Doorway/Carding • Flooding • Anything that can result in Spamhaus listing The use of any of such cases gives us the right to cancel your service without notice, and without any right for a refund.

Technical support for the service is available 24/7 through the Client Area ticket system. Dedicated servers are unmanaged unless a managed service is agreed separately. The Client Area provides service controls such as power actions, reinstall and rescue options, while custom operating system or application administration may require a separate quote.

Our departments operate with different schedules: • Billing: 09h30 - 20h00 (WET) • Sales: 09h30 - 20h00 (WET) • Support: 24h/7

The servers are delivered in: 1h ~ 24h max. (except weekends). If there is any delay in delivery, we will inform you at maximum 24 hours after the order was made. If the order is out of stock, we will refund you the money in full.

We collect only the information needed to create and manage your account, process orders and provide support. Dedicated servers are delivered with a fresh operating system, and customers are responsible for their configurations and backups unless a separate service is agreed. We do not routinely inspect customer server content.