Terms of Service

These Terms of Service govern access to and use of dedicated servers, network access, support and any related product or service supplied by Evoluso. The customer is the person or organisation that places the order or uses the service.

An order, service description, service-level commitment or other written term agreed for a specific service forms part of the agreement. If a specific written term conflicts with these general terms, the specific term applies to that service.

The only identifying information required to create an Evoluso account is a valid email address. Evoluso does not require identity documents or know-your-customer (KYC) checks to create an account or place an order. You are responsible for protecting your account credentials and access to that email address.

You must be legally able to enter into this agreement. If you order for an organisation, you confirm that you are authorised to bind it.

An order is a request for service and is subject to availability and payment. A service is accepted when Evoluso confirms the order or activates the service.

Provisioning estimates are not guarantees unless expressly stated in writing. Hardware, network location, IP allocation and other specifications are those shown in the accepted order or service description.

Unless the order expressly describes a managed service, services are provided on an unmanaged basis. You are responsible for system administration, software, configuration, updates, security, monitoring and backups.

Support covers the Evoluso infrastructure and the service scope shown in your order. Work outside that scope may be declined or quoted separately.

You must use the services lawfully and must not use them, or allow them to be used, in a way that harms other people, systems, networks or the reputation or operation of Evoluso. Prohibited activity includes:

Port speeds, traffic allowances, IP resources and other network specifications are those displayed during configuration and confirmed in the order.

Evoluso does not monitor customer server traffic or inspect customer server content. Evoluso may still act on a network incident reported by a customer, provider or competent authority, or on an event that threatens the security or stability of Evoluso infrastructure.

You retain your rights in content stored or transmitted through the service and remain responsible for that content and for having all permissions required to use it.

Unless a backup service is expressly included in your order, you must maintain independent, tested backups. Evoluso is not a substitute for your own backup and disaster-recovery plan.

Fees, billing cycle and currency are shown at checkout, on the order or on the invoice. You must pay each amount by its due date using an accepted payment method. Applicable taxes and clearly disclosed payment or network fees may be added where required.

Any recurring price change applies only to a future billing period and will be shown before the affected renewal or payment is completed. You may cancel before accepting or paying the new price.

The billing period and any renewal terms are shown with the order. You may request cancellation through the client area or support before paying for a new billing period.

Cancellation does not normally refund or shorten a service period that has already been paid for and activated, unless Evoluso agrees otherwise or applicable law requires it.

A payment for a service that Evoluso cannot provision will be refunded. Once a server or other service has been provisioned or activated, fees are generally non-refundable because capacity and resources have been committed.

This does not limit a refund expressly promised in a service-specific guarantee, a remedy for a service supplied incorrectly, or any non-excludable right under applicable law. Disclosed payment, conversion or network fees are refundable only where required by law or agreed in writing.

Software supplied with a service remains subject to its owner's licence terms. You must not copy, resell, reverse engineer or misuse software, website content, trademarks or other protected material except where the applicable licence or law permits it.

These terms do not transfer ownership of Evoluso technology, branding or website content to you.

Evoluso may suspend or restrict a service when reasonably necessary to address non-payment, a security threat, abuse, a legal requirement or a material breach of these terms. Where practical and safe, you will receive notice and an opportunity to resolve the issue.

Evoluso may terminate a service for a serious or repeated breach, for unlawful use, or if a suspension is not resolved within a reasonable period. Data may be deleted after termination, so you must retrieve any required data before the service ends.

Evoluso uses reasonable care to operate its infrastructure, but no internet or hosting service can be guaranteed to be uninterrupted or error-free. Planned maintenance, emergency work, upstream failures, attacks and events beyond reasonable control may affect availability.

Any specific availability commitment and the remedy for missing it will be stated in the applicable service description or service-level agreement.

Services are supplied with the level of skill and care required by applicable law. Except for rights or warranties that cannot lawfully be excluded, no additional warranty is given beyond the service description and any written commitment made for the order.

To the extent permitted by law, neither party is liable for indirect or consequential loss, loss of profit, loss of business or loss of data. Nothing in these terms excludes or limits liability where doing so is prohibited by law, including liability arising from fraud or deliberate misconduct.

Evoluso processes personal information as described in the Privacy Policy. You are responsible for ensuring that your own use of the services and processing of personal information complies with applicable data-protection law.

Evoluso may update these terms to reflect service, security, operational or legal changes. Material changes will be published on this page and, where reasonably necessary, communicated through the client area or account email before they apply to an active service.

No update to these terms removes rights that cannot be excluded under applicable law.

These terms are governed by the law applicable to Evoluso as the service provider. Mandatory consumer protections and mandatory jurisdiction rules are not affected.

Please contact Evoluso through the Contact page first if you have a question, complaint or dispute. Both parties should try to resolve the matter in good faith before starting formal proceedings.