FAQ - Frequently Asked Questions
Everything you need to know
If you have any questions that are not answered on this page, please feel free to ask us directly.
Our team will be more than happy to help you out. You can reach us through our contact form, or by sending us an email at info@evoluso.com. We'll do our best to answer your questions as quickly as possible. Thank you for your interest in our company!
Frequently asked questions
If you don't see an answer to your question, you can send us an email from our contact form.
All hardware is Supermicro, Fujitsu and HP of Enterprise quality.
We have our own hardware / Network and our own Team.
- Paypal
- Skrill
- Credit Card
- Bitcoin
- Bank Transfer (Ticket is required with payment confirmation)
- 5% fees charged by paypal
- 0% fees charged by Skrill
- 3% fees charged by Credit Card
- 0% fees charged by Bitcoin
- € 6,00 EUR Bank Transfer (SEPA) and 2% Outside of Europe
- The fees are charged by each payment processor, not by us, which means that we get €0,00 EUR on these fees.
If you want to terminate your server you need to do it with 5 days prior notice.
You should go to the Client Area and in the server overview click on Request cancellation.
All services will be shutdown if we do not get any response in this time period.
All our servers are collocated in Obe Data Centers, the best datacenter in Sweden, deep within the bedrock and is one of Sweden most spectacular datacenters. Also in The Netherlands (DataOne), Luxembourg (Luxconnect) and Switzerland's Zurich.
Evoluso does only provide refunds on NON-delivered services.
Once a server is delivered we do not provide a refund, unless we did not deliver what you ordered.
If the server is not delivered yet you always have the right for a refund.
- Scam Sites (ex: Ebay/Paypal,CC/Password Scam sites)
- Mailbombers or any sort of spam sites
- Network abuse ( When it happens, the Port is limited to 10M )
- Phishing Websites
- Child Abuse websites
- Spam Emails
- IP spoofing
- Netscan / Hack programs and archives
- Malicious Scripts (ex: originate DDoS attacks or hack attempts)
- Botnet/Doorway/Carding
- Flooding
- Anything that can result in Spamhaus listing. The use of any of such cases gives us the right to cancel your service without notice, and without any right for a refund.
Some of our servers are Unmanaged. Managed Servers are properly marked.
For all servers, we offer a responsive client area, where you will be able to restart, stop, start, reinstall, open rescue console, all this directly from your client area. We also offer IPMI KVM, so that you can do a complete maintenance of the server.
However, whenever you have a question or problem, just contact us using our contact methods.
- Support Department ( 24h / 7 / 365 )
- Sales Department ( 24h / 7 / 365 )
- Billing Department ( Monday to Friday | 8h / 19h
- Provisioning Department ( Monday to Friday | 8h / 19h )
- We respond to all mails and Tickets as fast as possible, depending on our availability, usually in a few minutes
The servers are delivered in: 1h ~ 24h max. (except weekends)
If there is any delay in delivery, we will inform you at maximum 24 hours after the order was made.
If the order is out of stock, we will refund you the money in full
We do not collect any backup from our clients. That is not our policy.
We offer 100% privacy to our clients, and do not get any information or data from their servers.
Servers are delivered with a Fresh OS, after that, all things, configurations or backups are total responsibility of our clients.