Working for you since 2009.

Frequently asked questions - FAQ

if you can’t find an answer to your question on this page (FAQ), you can always ask us directly using one of our contact methods.

faq

On this FAQ page, you can find all the answers to your questions.

What is the minimum contract period?

All contracts have a minimum duration of 1 month.

What hardware do you use?

All hardware is Supermicro, Fujitsu and HP in Enterprise model.
We have our own hardware / Network and our own Team.

What are the payment methods?

  • Paypal
  • Skrill
  • Credit Card
  • Bitcoin
  • Bank Transfer (Ticket is required with payment confirmation)

Fees charged for wch payment processor

  • 5% fees charged by paypal
  • 0% fees charged by Skrill
  • 3% fees charged by Credit Card
  • 0% fees charged by Bitcoin
  • € 6,00 EUR Bank Transfer (SEPA) and 2% Outside of the Europe
  • The fees are charged by each payment processor, not by us, which means that we get €0,00 EUR on this fees.

How can I terminate my server?

If you want to terminate your server you need do it with 5 days prior notice.
You should go to the Client Area and in the server overview click on Request cancellation.
All services will be shutdown if we do not get any response in this time period.